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At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.
Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation
Lesa has a lovely personality and she explained things very well.
Your team was quick with everything they did and always available to assist with questions.
Communication, patience with us responding to information needed, professional from the beginning to end
Jesse is a pleasure to work with. He has supported my homes purchases since 2008. Always with the best support and advice one can ask for. Truly a great professional.
The communication
Eric is very patient, nice and understandable person, over all knowledgeable and compassionate
Melissa's constant communication and willingness to answer any questions that we had gave us peace of mind. She also explained every step of the process in a way that made sense to us.
It was a smooth seamless process and everything we needed was asked well a head of time
It's a pleasure working with Phil regarding our loan. Phil is knowledgeable regarding real estate financing and well informed on the current market hence he is able to provide and discuss different options with the types of loan suited to our needs. He is personable, detail oriented and very helpful and responsive to our questions that our loan process was seamless. Thank you Phil !!
Communication, felt like you were working for us.
Easy to contact and answered all questions
Extremely helpful throughout the entire process!
Amanda is a miracle worker, we ran into a situation that required immediate which made it impossible for me to achieve. Thus perhaps causing me to lose the contract on my home. Amanda got on the phone with me and and coach me through the process also spoke to various people on my behalf which enabled me to go to closing as scheduled
Laura was fantastic! She was excellent at communicating with us, friendly, professional, and made the entire experience pain free.
Great service and over all you always there to answer anh question we had.
Rebecca was amazing and so helpful through the whole process!!
All of you were responsive over email, text or call.
Ozzy was very helpful and fast to respond to all of our questions along the way!
Just a great experience overall. Timely follow-up and professional service.
El proceso fue muy rápido
The communication, the flexibility, the resources, and the laying out of all options. For coming from a different state and doing a remote close y’all made it super seamless. Thanks!
Communication was great. They kept us updated on everything they made buying a home a breeze couldn’t of had a better person helping us through this whole purchasing of a house
Second time working with Mackenzie and she has been great!!
Whenever I called with a question, Rick was available and provided his assistance.
Very transparent, straightforward, explained things in terms I would understand
Nick was very transparent through the whole process and always willing to take our calls and answer questions (which as first time homebuyers, we had A LOT of!)
Constant communication, everyone was highly responsive and made me feel like there were no stupid questions. Website/document upload process was very user friendly, and the Total Cost Analysis was extremely helpful to visualize figure out my price range and the visualize all expenses
All the work done by laxmi sangraula it was great.10 out of 10.
Monica was the best at communicating with us and always found a way to meet our needs and helping us learn through the process of purchasing our home.
you are worked quickly and have good communication with your client
There were a lot of hick-ups along the way, but Melaine and Kris did everything to make getting into our house painless and easy.
Outstanding customer service
Communication was quick and easy. Corey answered all of our questions as first time home buyers and helped us in every way we needed!
Great Customer Service!!!
The constant communication concerning the progress throughout the entire process, and the "home family" feeling Blair and his team showed towards us.
Chris walked me thru the process, was patient! He was always keeping me in the loop and let me know what was urgent and what was not. Always kept me on track. Thank you! You and your family are invited to the cookout! lol
Great communication during the process. The Fairway app is easy to use and upload all the necessary documents. Being able to docu sign saved a lot of time at closing.
Communication was excellent. I felt like everything was explained along the way and Chris was always available for a phone call or reachable by email. He took care of everything for us and kept us on track throughout the process
Everything went extremely smoothly and feedback was quick and helpful.
Jeff and his team were very responsive and extremely helpful!
Positive plan from day one then reassurance that he could help and provide the service that we required. Everything came together and in a timely manner to close on our purchase as predicted.
So helpful
Process went very smooth. Communication was great, no surprises.
Ease of use
Kayla went above and beyond to help us close by a particular date. She communicated with us very well.
Matt is always our go to loan person... We wouldn't use anyone else. He knows his stuff and gets the job done in a timely manner.Alway a joy to work with.
Amanda went out of her way nightly to get us in a new home and made things a lot easier for us!
Chris was excellent at sharing the information we needed. In this seller’s market time was critical and he got offers packaged quickly.
Mark and his team made us feel comfortable and confident throughout the process. He stayed in close touch and represented us well. Loved the Fairway app!
Efficient and very helpful navigating through the process! Knowledgeable too!
A stellar mortgage office! Quick responses, great advice, and seamless processing. They made my home buying journey a breeze.
Very quick response time with painless interactions.
Non stop service
Your company gave us alternate lending options to allow us to have a contingent home loan. Thank you!
Kathy Dixon did everything she could to help us and was super friendly and kept in contact and answered any questions we had
I was always able to get in touch with either Kim, (or someone from her team) with any questions or concerns and they were fully knowledgable in every capacity. Additionally, with something as important as home finance, charm, personality and a pleasant demeanor go a long way, and Kim, possesses all of these traits, in abundance.
The open communication and the response time for any questions or concerns.
Don and his team were there to answer any questions we had in a timely manner. Even when our lives got a little crazy they were patient and respectful and very helpful with everything needed to close on our first home.
Very little work required on my end. Bowen took full control and never had any set backs in this process
Cindi was able to answer all our questions and walk us through this process which can be very stressful and overwhelming even when you've done it before. She kept us informed and at ease every step of the way. We wouldn't hesitate to use her services again in the future and would recommend it to others.
Jeff was fantastic, the whole process was so easy. I appreciate his patience with my lack of communication while I was busy with other things. And flexibility to adapt to schedule.
His attentiveness and willingness to work hard and quickly with our timeline.
Jamie was unbelievable
Excellent communication
Linda makes it great!
Fuero de gran apoyo sin su colaboración no fuera sido posible la compra de mi casa
Great interest rate, easy to work with and get ahold of!
Daisy was very helpful and knowledgeable about our entire process.
Ashlee was wonderful and super helpful in buying our first home! The process was super easy and would definitely recommend!
Clint and his team were always available
Christina works hard to make sure that the refinance process is as painless as possible. Always quick to reply to any questions. She is also very straightforward with how the details of the loan process and what, if anything, the customer needs to do regarding their credit. Christina will always be the first and only recommendation from me for anyone I know seeking home financing.
Resolving Problems
All of my questions and concerns were answered promptly and throughly.
Very responsive and helpful. Thanks Chris!
Rachel was knowledgeable and professional. She was always responsive, patient, and went above and beyond. I enjoyed working with her and would do so again. Thanks Rachel!
Very helpful, communicative and readily available.
Dave was easy to contact. Answered our questions quickly and made it easy to understand.
Very accessible and his team was fantastic. Scott made this process easy.
Aaron was prompt answering questions and getting information to us.
So thankful that Maryellen was always accessible and willing to answer our questions - even when it was the same question multiple times. :)
Prompt, clear communication
Quick informative communication, not a minute of wasted time. Thank you!
As a first time homeowner, I didn't know what to expect even though I researched the process. I was absolutely "batty". Morgan professionally calmed my "nerves" on a couple of occasions. I really appreciate the the prompt response, patience and professionalism that Morgan continued to display. I would easily recommend any first time home buyer (young or old) go straight to Morgan! Morgan was available for my concerns or questions while on vacation! My first time experience will forever remain in my heart, mind and soul. I will never forget. Thank you so much Morgan!
Mark’s communication and overall willingness to help is like nothing i have ever experienced. He made the entire process easy to follow and even assisted on matters that were out of his role. Overall the best experience.
Nichole was very responsive and made sure we always knew what was happening and how she was helping us get the best service possible.
Lisa was amazing to work with! She was informative and helpful and made the process incredibly smooth and easy
Craig gave great advice and was very responsive and helpful with all of our questions
Becky really went above and beyond throughout our entire process. Couldn’t recommend her enough!
Kindness, helpful assistance
Working with Alicia was definitely a great experience. She let us know what was happening when it was happening and helped us fight for what we wanted. The communication was stellar from the team.
Garett is 10/10. He's clear, efficient, and makes himself available for any questions that come up in the process.
Closing went smoothly
Ken was very personable and broke down all of the different mortgage options so that we understood what we were going to get. He was awesome!
Baron was extremely responsive, calm, patient and an expert. Kristen was detail oriented and responsive. I knew I could trust them.
Adam and his team worked very fast to get our mortgage finalized even when there was a last minute change to the sellers terms on the scheduled closing date.
Justin was responsive and took the time to explain important concepts in detail which was helpful to me as a first time investor.
Will was responsive and helpful
Cole responding to all of our questions quickly and helping us throughout the whole process !
Very professional and the response time was amazing. Made the entire buying process stress free.
great communication and focus around consumer support
Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.
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